Privacy Policy

This Privacy Policy explains how Top Ozono S.L. collects, uses, stores and protects the personal information of users of our website, in accordance with Spanish legislation, including the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

1. Data controller

The controller of the personal data collected on this website is:
Top Ozono S.L., with VAT number B-66297524, registered office at Av. Mistral 24, 08015 Barcelona (Spain), contact email: info@topozono.com
Registered in the Barcelona Commercial Registry, Volume 44336, Page 157, Sheet B-453148.

2. Personal data we collect and purposes of processing

We may collect the following personal data through our website and forms:

• Identification data: first and last name, postal address, phone number, email address.
  ➤ To manage orders, shipments, invoicing, returns and customer service.
• Data received from marketplaces: name, address, email and telephone number from platforms such as Leroy Merlin, Carrefour, BricoDepot, etc.
  ➤ To manage orders, shipments and returns. Legal basis: Contract performance (Art. 6.1.b GDPR). Retention period: 30 days after delivery + 5 fiscal years (by law). You may exercise your ARCO rights (access, rectification, cancellation, objection) FREE within 1 month by sending an email to: info@topozono.com

• Payment data: card number, bank account, etc.
  ➤ To process payments and ensure transaction security.
• Browsing data: IP address, device type, browser, pages visited, duration of the visit.
  ➤ To improve the user experience and perform statistical analysis on site usage.

3. Legal basis for processing

The legal basis for processing your personal data is:

• User consent, granted by accepting this Privacy Policy.
• Contract performance, when you make a purchase or request our products or services.
• Compliance with legal obligations, such as those derived from tax or consumer protection regulations.
• Our legitimate interest, to improve our products and services.

4. Data recipients

Your data will not be disclosed to third parties, except in the following cases:

• Service providers necessary for the management and execution of the contract (transport, logistics, payment gateways, hosting, etc.).
• Public and administrative authorities, when there is a legal obligation.

All our providers comply with the applicable data protection regulations and sign the corresponding data processing agreements.

5. International data transfers

No international transfers of your personal data outside the European Economic Area are foreseen. Should they become necessary, appropriate safeguards will be adopted in accordance with current regulations.

6. Data retention

Personal data will be retained for:

• The time necessary to fulfill the purpose for which they were collected.
• As long as a contractual or commercial relationship exists.
• The legally established periods (for example, 5 years for tax and accounting documentation).

Important note on the right to be forgotten: If you exercise your right to erasure ("right to be forgotten"), we will block your personal data (name, email, address) but retain the invoice and order data for 5 years due to legal tax obligations.

Once these periods have elapsed, the data will be blocked and securely deleted.

7. User rights

You may exercise your rights of:

• Access: to know what data we process about you.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request the deletion of your data when they are no longer necessary.
• Objection: to object to processing for reasons related to your particular situation.
• Restriction of processing: to request the limitation of the use of your data in certain cases.
• Portability: to receive your data in a structured format and transfer them to another controller.

To exercise your rights, you may send a written request, together with a copy of your ID, to the following email address: info@topozono.com

If you believe that your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Agency: www.aepd.es.

8. Data security

Top Ozono S.L. applies the necessary technical and organizational measures to ensure the security and integrity of personal data and to prevent alteration, loss, processing or unauthorized access, in accordance with the provisions of the GDPR.

9. Changes to this policy

We reserve the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments. We recommend that you review it periodically.

10. Cookies Policy

Our website uses cookies to improve the user experience. Cookies are small files stored in your browser that allow us to remember your preferences and enhance your browsing experience during future visits. You can configure your browser to refuse cookies, although this may affect the operation of certain features of our website. For more information, please refer to our Cookies Policy.